Refund Policy

At HZK Enterprises, we strive to provide our customers with a satisfying shopping experience. This 10 to 15 Days Refund Policy outlines our terms and conditions regarding returns, exchanges, and refunds. Please read this policy carefully before making any purchase. If you have any questions or concerns, feel free to contact our customer support team.

1. Refund Period

HZK Enterprises offers a 10 to 15-day refund policy starting from the date of delivery. This policy allows you to request a refund for eligible items within this timeframe, provided they meet the conditions outlined in this policy.

2. Eligibility for Refund

2.1 Defective or Damaged Products:
If you receive a product that is defective or damaged, please notify us within 10 to 15 days from the date of delivery. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when received.

2.2 Incorrect Items:
If we have sent you an incorrect item, you are eligible for a refund within the same 10 to 15-day period. Please contact our customer service team with your order number and details of the discrepancy.

2.3 Change of Mind:
We do not offer refunds for change of mind. Customers are encouraged to carefully review product details, specifications, and photographs before making a purchase.

3. Process for Returning Items

3.1 Contact Customer Service:
To initiate a return, please contact our customer service team via email or phone. Provide your order number, the reason for the return, and any relevant photographs if the item is defective or damaged.

3.2 Return Instructions:
Our customer service team will provide you with the necessary return instructions, including the return address and packaging requirements. Items must be returned in their original packaging with all tags intact.

4. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning a product. Original shipping fees are non-refundable unless the return is due to a mistake made by HZK Enterprises (e.g., sending the wrong item or a defective product). In such cases, we will cover the return shipping costs.

5. Refund Process

5.1 Approved Refunds:
Once your return is received and inspected, we will notify you via email to confirm whether your refund has been approved. If approved, the refund will be processed and credited to your original method of payment within [number of days, e.g., 7 to 10 business days].

5.2 Store Credit:
If the returned product is no longer available, we may offer a store credit equivalent to the purchase amount. This credit can be used for future purchases on our website.

6. Note

HZK Enterprises reserves the right to make changes to its Terms and Conditions and Privacy Policy at any time. Please review these pages before making any purchases to ensure you are aware of any updates and to avoid any inconvenience.

Contact Us

If you have any questions about this Refund Policy or the process for returning items, please contact us:

• Email: info@hzkenterprises.com
• Phone: +971-50-583-0973

By making a purchase at HZK Enterprises, you acknowledge that you have read, understood, and agreed to this Refund Policy.