Term & Conditions

Welcome to HZK Enterprises, your trusted online shopping destination in the UAE. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases.

1. General Terms

1.1. Introduction:
HZK Enterprises operates as an online platform offering a wide range of products to customers in the UAE. By accessing our website, you agree to these terms and conditions.

1.2. Acceptance of Terms:
By using our website, you confirm that you are of legal age to enter into binding agreements as per UAE laws.

1.3. Amendments to Terms:
HZK Enterprises reserves the right to amend these terms and conditions at any time. Changes will be posted on this page, and it is your responsibility to review them regularly.

2. Product Information

2.1. Product Descriptions:
We strive to provide accurate product descriptions and images. However, we do not guarantee that the descriptions, images, or other content on our website are error-free, complete, or current.

2.2. Pricing:
All prices are listed in AED (United Arab Emirates Dirham) and are subject to change without notice. Prices do not include delivery charges unless stated otherwise.

2.3. Stock Availability:
Products listed on the website are subject to availability. In case of stock unavailability, HZK Enterprises reserves the right to cancel the order and inform the customer promptly.

3. Order Placement and Confirmation

3.1. Order Submission:
Orders can be placed through our website. Upon submission, you will receive an acknowledgment of receipt. This does not constitute acceptance of the order.

3.2. Order Acceptance:
HZK Enterprises reserves the right to accept or reject any order. Acceptance of your order will be confirmed via email or phone.

3.3. Order Cancellation by HZK Enterprises:
We may cancel orders due to reasons such as stock unavailability, pricing errors, or suspicion of fraudulent activity.

4. Payment Terms

4.1. Payment Mode:
HZK Enterprises does not accept payments online. All payments must be made through cash on delivery (COD) or any other offline method agreed upon at the time of order confirmation.

4.2. COD Limitations:
For cash on delivery, the exact amount should be handed over to the delivery personnel. Please ensure the availability of the payment upon product delivery.

4.3. Non-Refundable Policy:
Once a purchase is completed, payments are non-refundable except as stated under the return and refund policy.

5. Delivery Policy

5.1. Delivery Locations:
We deliver products across the UAE only.

5.2. Delivery Timeframe:
Orders are processed within [Insert Processing Time, e.g., 2-3 business days] and delivered within [Insert Delivery Timeframe, e.g., 5-7 business days]. Delays may occur during public holidays or unforeseen circumstances.

5.3. Delivery Charges:
Delivery fees will be mentioned at the time of order placement.

5.4. Inspection at Delivery:
Customers are advised to inspect the products upon delivery. If there are any visible damages or defects, notify the delivery personnel immediately.

6. Return and Refund Policy

6.1. Eligibility for Returns:
Products can be returned within [Insert Return Window, e.g., 7 days] of delivery, provided they are unused, in original packaging, and accompanied by the receipt.

6.2. Non-Returnable Items:
Certain items such as personal care products, perishable goods, or customized products are non-returnable.

6.3. Refund Process:
Refunds will be issued via store credit or bank transfer for eligible returns. Cash refunds are not available. Processing of refunds may take up to [Insert Timeline, e.g., 10 business days].

6.4. Return Charges:
The customer is responsible for return shipping charges unless the product is defective or incorrect.

7. Warranty and Liability

7.1. Product Warranty:
HZK Enterprises does not offer any warranties unless explicitly stated in the product description. Warranty claims, if applicable, are handled as per the manufacturer’s terms.

7.2. Limitation of Liability:
HZK Enterprises will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7.3. Force Majeure:
We are not responsible for delays or failures in performance due to circumstances beyond our control, such as natural disasters, strikes, or regulatory changes.

8. Customer Responsibilities

8.1. Accurate Information:
Customers must provide accurate contact and delivery information. HZK Enterprises will not be responsible for issues arising due to incorrect information.

8.2. Compliance with Laws:
By purchasing from HZK Enterprises, you agree to comply with all applicable laws and regulations in the UAE.

8.3. Use of Products:
Products purchased from HZK Enterprises are for personal use only and not for resale unless agreed upon in writing.

9. Intellectual Property

9.1. Ownership:
All content, including text, graphics, logos, and images, on the HZK Enterprises website, is the property of HZK Enterprises and protected under UAE copyright laws.

9.2. Prohibited Use:
You may not reproduce, distribute, or exploit any content from our website without written permission.

10. Privacy Policy

10.1. Data Collection:
HZK Enterprises collects personal information such as name, address, and contact details solely for order processing and customer service purposes.

10.2. Data Protection:
We are committed to safeguarding your data and do not share it with third parties without your consent, except as required by law.

10.3. Cookies:
Our website uses cookies to improve user experience. By using the website, you consent to our use of cookies.

11. Prohibited Activities

11.1. Unauthorized Access:
You agree not to attempt to gain unauthorized access to our website or servers.

11.2. Fraudulent Orders:
Placing orders with false information or intent to deceive is strictly prohibited and may lead to legal action.

12. Dispute Resolution

12.1. Governing Law:
These terms and conditions are governed by the laws of the UAE.

12.2. Dispute Resolution:
Any disputes arising from these terms shall be resolved amicably. If unresolved, they will be referred to the competent courts in the UAE.

13. Contact Information

For any questions, concerns, or feedback regarding these terms and conditions, please contact us at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

14. Miscellaneous

14.1. Entire Agreement:
These terms and conditions constitute the entire agreement between HZK Enterprises and the customer.

14.2. Severability:
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force.

14.3. Non-Waiver:
Failure to enforce any provision of these terms does not constitute a waiver of that provision.

Note: HZK Enterprises reserves the right to make changes to its Terms and Conditions and Privacy Policy at any time. Please review these pages before making any purchases to ensure you are aware of any updates and to avoid any inconvenience.